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FAQ's

Can I choose my delivery date?

At the moment we're choosing to deliver on Tuesdays and Fridays within a 10 mile radius of Guildford to keep as fewer vehicles on the roads as possible and Wednesday and Saturdays nationwide.  Orders must be placed by midday Monday and Thursday. 


If you are ordering for a future date, please let us know in the comment box at checkout!


You will receive a delivery notification when we're on the way.  Or a notification if you're click and collect order is ready.


We do see a future where you will be able to select a slot that suits you and we can meet our emissions goals. 

Can I pick what goes into my boxes?

Yep! You can build your own in our food hall or choose from our hand curated boxes.


For bespoke corporate orders email david@plough.market

What's the minimum order value and delivery charge?

At the moment our minimum order is £20 and £8.00 for delivery with a smile. 


You'll get free delivery if you spend over £50 and this really helps Plough work :) 


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Where do we deliver?

We hand deliver to Guildford and a 10mile radius. And UK wide deliveries are fulfilled by our third party delivery partner DPD couriers nationwide with full tracking. Please note some frozen products can only be delivered to the local Guildford area or using click + collect, see product descriptions on frozen items. 

How do you deliver if I'm self-isolating?

We're putting in extra precautions for handling our produce and making deliveries during Covid-19. 


This include regularly changing delivery suits, contact free deliveries, cleaning transport boxes and vehicles at every opportunity. We will leave your produce on your doorstep and call the recipent from the vehicle. 


Please let us know if you are self-isolating during checkout and we will ensure your delivery is left within a safe distance. 

How long does it take to deliver?

For orders within our local 10mile radius from Guildford we hand deliver on Tuesday and Fridays to keep as fewer vehicles on the road as possible.

For orders outside this radius they will be delivered via DPD and you can track your order progress as soon as it leaves us. Allow one extra day for DPD deliveries. i.e. Wednesday or Saturday.

For corporate orders we will work with you to suit your business or meeting needs. 

Where do I leave notes for the driver?

At checkout, pop in special requests, recipient messages or delivery notes in the text box. Or email us support@plough.market


If the order is being sent to someone self isolating, please let us know in the comments box at checkout, so we can deliver contact free - your delivery will be left on the doorstep and recipient called from our delivery vehicle. 

How does my order stay fresh?

All orders are wrapped up in woolcool technology, air sac's and recycled cardboard to keep your produce fresh whilst caring for the environment.  

Damaged or missing produce?

If any of the produce is damaged or missing please Email support@plough.market on the day of delivery with subject: My order and include photographs of the damage produce and packaging.


How do I check my order?

You should have received an order confirmation email detailing everything in your order. 

If you set up an account at checkout, you can login into our website and check your order history and re-order from there.

Tracking links are provided for deliveries fulfilled by our third party partners. 

Are there delivery updates?

Yep, on the day of delivery you'll receive an email notification to say your order has been dispatched and to expect it that same dat. If delivery is by DPD you can track the progress of delivery as soon at it leaves Plough HQ.

How do we get in touch with team Plough?

Customer services: support@plough.market

Suppliers and partners: family@plough.market

Social: @plough_produce

Ops & Partners: Rachel, +44 7931 371 944

Corporate, finance & new business, David: +44 777 5736 048


Problems with your account?

Email support@plough.market with subject: online account