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FAQ's

Can I choose my delivery slot?

At the moment we're choosing to deliver on Tuesdays and Fridays to keep as fewer vehicles on the roads as possible and keep our charges low. You will receive a delivery notification when we're on the way. 

We do see a future where you will be able to select a slot that suits you and we can meet our emissions goals. 

Can I pick what goes into my boxes?

Right now all our boxes are prepared using the best seasonal produce, we list everything we pop into them and reserve the right to make swaps for alternative products. 

Later we will offer boxes where you can select what goes in. 

What's the minimum order value and delivery charge?

At the moment our minimum order is £30 and £5.95 for delivery with a smile. 

You'll get free delivery if you spend over £50!

Where do we deliver?

We deliver to Guildford in Electric vehicles where possible. And UK wide deliveries are fulfilled by our third party delivery partner APC couriers. Please note some frozen product can only be delivered to the local Guildford area or using click + collect. 

How do you deliver if I'm self-isolating?

We're putting in extra precautions for handling our produce and making deliveries during Covid-19. This include regularly changing delivery suits, contact free deliveries, cleaning transport boxes and vehicles at every opportunity. We will leave your produce on your doorstep and step away to maintain appropriate social distancing. 

Please let us know if you are self-isolating during checkout and we will ensure your delivery is left within a safe distance. 

How long does it take to deliver?

We deliver on Tuesdays and Fridays. 

Order between Friday and by midday on Monday for Tuesday delivery. And from midday Monday by midday Thursday for Friday delivery.  

Please double check product descirptions as some products have a longer lead in and may take longer to deliver. This may arrive in a separate delivery. 

Where do I leave notes for the driver?

At checkout, pop in special requests or delivery notes in the text box. Or email us support@plough.market

How does my order stay fresh?

We operate a farm to fork strategy. We aim to get produce from the field to you as quick as possible. During transit produce is kept in appropriate boxes, for chilled groceries we use Woolcool technology which is a natural insulator and can be collected by our drivers on your next order or recycled. 

Damaged or missing produce?

If any of the produce is damaged or missing please Email support@plough.market on the day of delivery with subject: My order


How do I check my order?

You should have received an order confirmation email detailing everything in your order. 

If you set up an account at checkout, you can login into our website and check your order history and re-order from there.

Tracking links are provided for deliveries fulfilled by our third party partners. 

Are there delivery updates?

Yep, on the day of delivery you'll receive a notification with a time-slot. This may be done via email, phone or text. We'll find out what's best for you and keep that for the future. 

How do we get in touch with team Plough?

Customers: support@plough.market

Suppliers: family@plough.market

Social: @plough_produce

Lucy: +44 7931 371 944

David: +44 777 5736 048


Problems with your account?

Email support@plough.market with subject: online account